FAQ



What Are Included In The Prices Displayed On This Site?

-Full insurance
-Unlimited mileage.
-Support 24/7.
-Free delivery and return at Marrakech airport as well as at your hotel or place of residence in Marrakech as well.
-No hidden extras to pay.

Is Car Delivery Free?

-Yes, you can be delivered for free to the airport or to the hotel or even to your home at no extra charge, this service is free only in Marrakech, for other cities there is a supplement which varies depending on the city

What Documents Do I Present To Get My Vehicle?

-To get your vehicle you will need to present the driver's license of the driver (s) of the vehicle, a copy of passport in the name of the main driver.

The Insurance Offered Are They The All Risks Insurance?

-Yes, but there is a deductible if you are responsible in case of accident.

Can I book the same day of the rental?

-Yes, you can do it until 04h working before departure. provided, Jacarandacar will only be able to offer you the categories of similar cars that are still available. ..

What are the steps to follow to be able to reserve a car with Jacarandacar?

-Simply fill out the reservation form on our website and send it to us, you will have confirmation of availability in less than an hour. Once this confirmation has been received, you will only have to confirm your reservation to us and your car will be blocked for the desired dates.

What Kind Of Insurance Are Included In The Prices Displayed?

-All-risk insurance with deductible. -Insurance for the driver and passengers carried

Pay Less With Jacarandacar , Is It To The Detriment Of The Quality Of The Rented Vehicles?

-No, our cars are in excellent condition and undergo regular technical checks.

Is There A Possibility To Extend The Duration Of My Rental Contract?

-Of course, you just need to contact us by email or phone to get our agreement..

Is It Possible To Cancel My Booking?

-Of course, it is possible to cancel the reservation up to the last minute before picking up the car without cancellation fees.

What should I do if I do not receive confirmation of my reservation?

-You must contact your Jacaranda Car agency by email, giving them the number of your reservation and your email address; or better contact by phone.